Thursday, November 18, 2010

Time Warner, I think I love you.

So, weeks and weeks will go by and frankly I have nothing worthy of the written page. THEN scarcely minutes will go by and I feel like I might be able to write a novel (I'm not saying it would make any sense or that anyone would read it, but I could write it. I like to think - at these times - "Write it and they will come." ;o). So, now is one of the "I have so many things to write and not enough time" times.

If you read my blog you know that I am a SUCKER for GREAT customer service. I fill out all those cards that say, "Tell us about your service today..." I have been known to call a supervisor or two. AND I MIGHT have a big mouth. I can toot some horn (and when I said that out loud to my soon-to-be-nine-year-old yesterday he said, "Does that mean do an air biscuit, mom?").

So, it's been a while since my whole AT&T personal scandal and I've had a lot of other things to think about. I won't say I've forgotten them (because after you've gone through something like that with someone - how can they ever be far away in spirit?), but I am not constantly thinking about them. So, WHO calls yesterday??? TIME WARNER - that's who!

Hold the phone. It's who??? It's "Kip from Time Warner." (Yes, I did refrain from asking him about his name.)

Kip - Could I speak to a Mr. E.D.?

Me - Ah, he's not home right now.

Kip - Well, is this The Woman Who Makes Decisions About Your Home Cable and Internet Service? A Ms. M.D.?

Me - Um. Yeah. I think so.

Kip - Well, good afternoon, M.D. How are you today?

Me - Fine?

Kip - Listen, Ms. M.D. I am sorry to bother you this afternoon, and if this is not a good time please let me know so that we can set up another appointment to talk when you are more available.

Me - silent.

Kip - Is this a good time for you, Ms. M.D.?

Me - (silently thinking) Kip, I think I love you. First you are calling me Ms. and I think you might be 18? Second you are asking me if this is a good time for me? What planet are you from, Kip? Are there only work from home mothers of four that live on that planet because you have the inside scoop.

Me - Yes, Kip. I think this is a good time for me. (Baby screaming and possibly playing with knives in the background.)

Kip - Okay. Well, you just let me know if I need to call you back another time. And, before I forget let me give you my cell number in case that happens. Now, you won't need to go through customer service because we want your business and we know how time consuming that can be. (Kip proceeds to give me his cell number while I clear the counter looking for a pen and something to write on that is not the now cleaned off counter because let me tell you he HAS MY ATTENTION). Now, Ms. M.D. I see from my records that you experienced a problem with your current server a while back and you wanted to connect to Time Warner, and then for some reason you cancelled your initialization. So, what I would like to talk to you about today is how we can make Time Warner the company for you................................

And what ensued was Kip trying to make me a deal so sweet I couldn't refuse.

Hello. WHO TRAINED KIP??? Because AT&T and all other companies TAKE NOTE. He had an answer for every question I asked him. He was informed, but not pushy. He respected my time and plugged his ears while baby screamed through the phone. He laughed politely when I said, "No baby you cannot go outside without mama." He gave me a call back number so that I wouldn't have to spend five hours going through customer service. He knew his stuff and knew what I was currently paying AT&T (Wait, is this Facebook?). AND, (yes, people, he could teach the customer service class) he listened to me.

Kip, someone needs to promote you. And fast. YOU could put AT&T OUT OF BUSINESS. You could shut them down - and probably single-handedly. If Reggie switched sides and joined you, there's no tellin' what you guys might do. Today I am going to find your supervisor and tell him about you.

Time Warner - I am not sure I am ready to switch yet, but I think I love you.


Shannon said...

Cn you send me some writing vibes becuase i got nothing lately!

ayman k khlifat said...

really you have great job , i will be happy when u join me on my blgo
thnaks alot