Tuesday, October 28, 2014

This-I$whysometimesI_hate

Today there was a phone message in a cheery robotic voice on my answering machine (remember those?) that said (paraphrased), "Hi, Ms. Dayinthelife!  It's Your Phone Company!  We just wanted to let you know that you have a bill due in a few days.  You can pay online, pay by mail, or pay by phone.  Just don't pay it late!"

I was almost happy when I thought, "Thanks, Phone Company!  Let me find that bill I owe right here in the pile of 1,000 other bills I owe!"

I checked my pile of bills and found a bill from said phone company for $.10 (no, that's not a typo - I owed ten cents).  (I won't even address how ridiculous a ten cent bill is in this post because there is already enough rage here.) 

Now, I usually pay my bills by mail (yes, probably my 97 year old father and I are the last people in the free world that still do that), but I think stamps are now like $1.47 each so I decided I would hop online while my ground beef was browning and take care of it online.

Here's how that went.

Me:  Hopped online.

Phone company's website:  What do you want to do online today?  Change your service?  Add a line?  Disconnect your cable?  Schedule a service?  Cancel a service?  Postpone a service?  Order a pizza?

Me:  Searched for Pay My Bill.

Me:  Typed in the Search Box - Pay My Bill.

Phone company's website:  I'm sorry nothing matches your request.

Me:  Great!  I won't pay my bill.

Me:  Searched again for how to pay my g*d d*mn bill.  Clicked on Billing and Payments.  Ah.  Thought, "Finally and good because my ground beef is almost browned."

Phone company's website:  Please enter your Phone Company login and password.

Me:  Cheesus Christ.  Login?  Password?  Where is my login book?  In the flippin' car.  Where someone could steal it and know all my passwords.  Note to self:  Take password book out of car.  Clicked - Help with login and password.

Phone company's website:  Type in your email and we will send help to your email within five minutes.  Just check your email.

Me:  Perfect!  I'll have this wrapped up soon.

Phone company's email:  Your login is your email.

Me:  OHMYGOD.  Why didn't they just say that?  The meat is done and I need to put the pasta on now for the love of all that is human.  Okay.  Login done.  Password?  Clicked on - password help.

Phone company's website:  Help with your password will be sent to your email within five minutes.

Phone company's email:  Type in your login and click reset your password.

Me:  AREYOUSERIOUS? 

Spent the next two minutes logging in and resetting my password.

Clicked on PAY BILL (and felt quite smug).

Phone company's website:  Type in your account number.

Me:  (Smugly) typed in my account number.

Phone company's website:  It appears your account number does not match your login and password information.  Please click here.

Me:  JESUSF8C97CHR*ST.  ISTHISFORREAL???  I ONLY OWE TEN FREAKING CENTS!!!

Me:  Okay.  Clicking here. 

Phone company's website:  Hello, Mr. Dayinthelife.  Please answer your two preset security questions.

Me:  WHAT???  MR. DAYINTHELIFE???  NO WONDER THIS IS SO MESSED UP!  HE NEVER PAYS BILLS WHY DOES HE HAVE SECURITY QUESTIONS???  It's a mother loving PHONE for God's sake.  NOT NATIONAL SECURITY.

Phone company's website:  Question #1:  What size shoe did you wear in second grade?  Question #2:  When your first pet fish died, how did you dispose of the body?

Me:  I'll take dead body for TEN CENTS.

Spent next two minutes successfully hacking into hubby's security questions for his secure PHONE COMPANY FREAKING LOGIN.

Phone company's website:  You will need to set a password for your secondary phone company login.  This password cannot be the same as your main phone company login and can only contain letters, numbers, hyphens and underscores.

Me:  Perfect.  I know just what my password will be.

For the next 10 minutes I typed every conceivable password I could beginning with IhatePhoneCompany_- and ending with YOUSUCKLIKEAHOOVER. 

Every single flippin' one ended with this error message:  There has been an error in your password.  Please read the terms and conditions of passwords and try again.

Me:  IS THERE SOMEONE ON THE OTHER END WHO HATES ME??? 

After 10 minutes of being utterly and completely defeated by the password administrator I clicked "cancel" and "log out."  After loudly cursing the phone company with every word I know, I picked up the phone.  I called the number on the bill, talked to a robotic female (I think the very same one who left a message on my machine saying that I better pay my 10 cents) and paid my ten cent bill in about five minutes.

I was filled with rage, my dinner was burned, but I can rest assured that I was not late in paying my (ten cent) bill. 

Thanks, Phone Company for the friendly heads up!

5 comments:

Vanessa D. said...

I always wind up with the robotic voice trying to mess with my head "say or enter your 3000 digit account number" "I'm sorry I didn't catch that say it again while I sit here and giggle"

Anonymous said...

Ugh! Miss robo B called yesterday. Unfortunately, just in time for hubby to see it was the Kohls robo-B calling for my payment. Thanks caller I.d. It was just a little more than ten cents! And late! :(
Ironically, I have to prove I'm not a robot to post a comment. And I dont remember my pw so I'm your anonymous cousin!

Monica said...

@Vanessa D - thanks for the read! when I go to therapy I will say, "I hear voices. and they are robotic." @anonymous - if we just paid our bills on time would robots stop calling us? but, then if it weren't for robotic calls I'd have no calls at all. so, it's a toss up.

Megly Mc said...

You're back! You're back! You're back! YEA!!!

OMG, I've lived this...the WORST!

Monica said...

@megly mc - well, to say "I'm back," might be reaching. let's just say, "I'm here right now." between the phone company and the insurance company I feel like the spirit of a dead sailor has inhibited my body and is using my mouth as a cuss machine.

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