Today there was a phone message in a cheery robotic voice on my answering machine (remember those?) that said (paraphrased), "Hi, Ms. Dayinthelife! It's Your Phone Company! We just wanted to let you know that you have a bill due in a few days. You can pay online, pay by mail, or pay by phone. Just don't pay it late!"
I was almost happy when I thought, "Thanks, Phone Company! Let me find that bill I owe right here in the pile of 1,000 other bills I owe!"
I checked my pile of bills and found a bill from said phone company for $.10 (no, that's not a typo - I owed ten cents). (I won't even address how ridiculous a ten cent bill is in this post because there is already enough rage here.)
Now, I usually pay my bills by mail (yes, probably my 97 year old father and I are the last people in the free world that still do that), but I think stamps are now like $1.47 each so I decided I would hop online while my ground beef was browning and take care of it online.
Here's how that went.
Me: Hopped online.
Phone company's website: What do you want to do online today? Change your service? Add a line? Disconnect your cable? Schedule a service? Cancel a service? Postpone a service? Order a pizza?
Me: Searched for Pay My Bill.
Me: Typed in the Search Box - Pay My Bill.
Phone company's website: I'm sorry nothing matches your request.
Me: Great! I won't pay my bill.
Me: Searched again for how to pay my g*d d*mn bill. Clicked on Billing and Payments. Ah. Thought, "Finally and good because my ground beef is almost browned."
Phone company's website: Please enter your Phone Company login and password.
Me: Cheesus Christ. Login? Password? Where is my login book? In the flippin' car. Where someone could steal it and know all my passwords. Note to self: Take password book out of car.
Clicked - Help with login and password.
Phone company's website: Type in your email and we will send help to your email within five minutes. Just check your email.
Me: Perfect! I'll have this wrapped up soon.
Phone company's email: Your login is your email.
Me: OHMYGOD. Why didn't they just say that? The meat is done and I need to put the pasta on now for the love of all that is human. Okay. Login done. Password?
Clicked on - password help.
Phone company's website: Help with your password will be sent to your email within five minutes.
Phone company's email: Type in your login and click reset your password.
Me: AREYOUSERIOUS?
Spent the next two minutes logging in and resetting my password.
Clicked on PAY BILL (and felt quite smug).
Phone company's website: Type in your account number.
Me: (Smugly) typed in my account number.
Phone company's website: It appears your account number does not match your login and password information. Please click here.
Me: JESUSF8C97CHR*ST. ISTHISFORREAL??? I ONLY OWE TEN FREAKING CENTS!!!
Me: Okay. Clicking here.
Phone company's website: Hello, Mr. Dayinthelife. Please answer your two preset security questions.
Me: WHAT??? MR. DAYINTHELIFE??? NO WONDER THIS IS SO MESSED UP! HE NEVER PAYS BILLS WHY DOES HE HAVE SECURITY QUESTIONS??? It's a mother loving PHONE for God's sake. NOT NATIONAL SECURITY.
Phone company's website: Question #1: What size shoe did you wear in second grade? Question #2: When your first pet fish died, how did you dispose of the body?
Me: I'll take dead body for TEN CENTS.
Spent next two minutes successfully hacking into hubby's security questions for his secure PHONE COMPANY FREAKING LOGIN.
Phone company's website: You will need to set a password for your secondary phone company login. This password cannot be the same as your main phone company login and can only contain letters, numbers, hyphens and underscores.
Me: Perfect. I know just what my password will be.
For the next 10 minutes I typed every conceivable password I could beginning with IhatePhoneCompany_- and ending with YOUSUCKLIKEAHOOVER.
Every single flippin' one ended with this error message: There has been an error in your password. Please read the terms and conditions of passwords and try again.
Me: IS THERE SOMEONE ON THE OTHER END WHO HATES ME???
After 10 minutes of being utterly and completely defeated by the password administrator I clicked "cancel" and "log out." After loudly cursing the phone company with every word I know, I picked up the phone. I called the number on the bill, talked to a robotic female (I think the very same one who left a message on my machine saying that I better pay my 10 cents) and paid my ten cent bill in about five minutes.
I was filled with rage, my dinner was burned, but I can rest assured that I was not late in paying my (ten cent) bill.
Thanks, Phone Company for the friendly heads up!